Request an Interpreter

Note: If you’re a Washington State affiliated government agency submitting through a state contract or if you are with a medical facility and need to schedule an interpreter for a patient with Apple Health, please click the “Know More” button below to complete your request on the state’s official site.
Know More
Request Interpreter
Request an Interpreter
Request an Interpreter
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Government/State Affiliated Agencies

Info about this program: https://www.dshs.wa.gov/altsa/odhh/sign-language-interpreter-contracts-and-resources-program

  1.     Fill out the interpreter request form on ODHH’s website https://fortress.wa.gov/dshs/odhhapps/Interpreters/Request.aspx

*Note, if this is your first time requesting an interpreter on the website you will need to set up a user account https://fortress.wa.gov/dshs/odhhapps/Interpreters/Account/NewServiceRequestAccount.aspx

  1.     Put as many details on the form as possible to aid us in scheduling. Be sure to select A2Z Interpreting as your preferred contractor at the bottom of the form.
  2.     You will receive an email confirming your submission with your service request number. Please save the service request number for reference.
  3.     Once A2Z receives the request we immediately begin processing it.
  4.     When an interpreter has been secured you will receive an email from A2Z with the booking details, as well as an email from the ODHH scheduling system.
  5.     Once the interpreting assignment has been completed, you will receive an invoice from A2Z within 2 weeks via email.

*If you need to cancel a request, please send us an email at info@a2zinterpretingservices.com AND cancel in the ODHH booking system https://fortress.wa.gov/dshs/odhhapps/Interpreters/Cancel.aspx.

Apple Health (Medicaid) Patients

Info about this program: https://www.hca.wa.gov/billers-providers-partners/program-information-providers/sign-language-interpreters

  1. After verifying patient eligibility, fill out the HCA interpreter request form with all required details:
     🔗 https://fortress.wa.gov/dshs/odhhapps/Interpreters/HCARequest.aspx
     First time using the site? Create a user account:
     🔗 https://fortress.wa.gov/dshs/odhhapps/Interpreters/Account/NewServiceRequestAccount.aspx
  2. You’ll receive an email confirming your request with a service request number. Save it for reference.
  3. A2Z will begin processing your request right away.
  4. Once an interpreter is scheduled, you’ll receive confirmation emails from both A2Z and the ODHH system.
  5. HCA will be billed directly for qualified appointments.

*If you need to cancel a request, please send us an email at info@a2zinterpretingservices.com AND cancel in the ODHH booking system https://fortress.wa.gov/dshs/odhhapps/Interpreters/Cancel.aspx.

*Note, if this is your first time requesting an interpreter on the website you will need to set up a user account https://fortress.wa.gov/dshs/odhhapps/Interpreters/Account/NewServiceRequestAccount.aspx